Terms of Service

RentSMART is provided by MELKIN SINGLE MEMBER P.C., VAT number 802023072, Heraklion Tax Office, registered at Kokkini Chani, 71500 Heraklion, Crete, Greece ("we", "us").

For any question about these terms, write to us at info@melkin.gr or through the contact form.

RentSMART is a software platform (SaaS) for vehicle rental businesses. It includes:

• the admin dashboard (fleet, prices, locations, customers, bookings, contracts, daily cash movement),
• your business's booking website, on a subdomain of rentsmarthq.app or on your own domain,
• optional marketplace packages, which you enable and pay for separately.

The service is for businesses only. Whoever creates an account confirms they act for the business they register and are authorised to bind it to these terms.

Give accurate, current details when you register and keep them up to date.

You are responsible for keeping your passwords safe and for everything done through your account or by users you gave access to. If you suspect unauthorised access, tell us straight away.

The free plan has no end date. It covers up to 10 vehicles and up to 10 active plates. A larger fleet needs the Pro plan.

The subscription is monthly or yearly, at the price shown at the time of purchase. Marketplace packages are charged monthly, yearly or once, as shown on each package's page. Prices exclude VAT.

Payments to us are processed by Viva. We do not store card details. We issue the legally required invoice or receipt for every payment.

A subscription runs until the end of the period you paid for. What happens if it is not renewed, and when a payment is not refunded, is described in the section on delivery, cancellation and refunds.

We may change prices for future periods, with at least 30 days' notice before the renewal.

The service is delivered only electronically, inside your account at rentsmarthq.app. There is no physical shipment.

Access to the plan or package you bought opens when the payment is confirmed. Returning from the payment page, without that confirmation, does not activate the purchase.

There is no automatic renewal and we do not store card details. The period you paid for runs until it ends. We do not refund the remainder of a period that has started, unless the law requires it.

If you do not renew, the public booking website stays available for 7 days. If the fleet fits the free plan, the account returns to it and the website stays up. Otherwise the website stops being public.

You can stop renewing simply by not paying the next period, and you can close the account at any time through the contact form.

Everything you enter into RentSMART (vehicles, prices, texts, images, customer details, bookings, contracts) belongs to you. You grant us only the right to store, process and display it as needed to run the service.

You are responsible for your content being lawful and for having a legal basis to enter your customers' personal data. For that data you are the controller and we are the processor, as described in the Privacy Policy.

The rental contract is between your business and your customer. We are not a party to it. You set the prices, rental terms, cancellation policy and deposits.

Your customers' payments go directly to the accounts you connected with the payment providers you chose (for example Viva, Stripe, PayPal, Revolut). We do not handle or hold that money. Your relationship with each provider is governed by its own terms.

If you enable the Digital Client List package, declarations are sent to AADE with your own credentials and on your behalf.

RentSMART provides the tool. The accuracy of the data, timely submission and compliance with your tax obligations remain your responsibility. We recommend setting the package up together with your accountant.

You may not use the service for:

• unlawful, misleading or offensive content,
• sending unsolicited messages,
• attempting to access other businesses' data or parts of the system that are not yours,
• overloading, reverse engineering, or automated data extraction beyond the features we provide,
• reselling the service without a written agreement with us.

We work to keep the service available without interruption, but we cannot guarantee it. Maintenance may be needed, and third-party providers (hosting, email, payments) may have outages outside our control.

We keep improving the platform and may change or retire features. If a change materially affects how you use it, we will tell you in good time.

To the extent the law allows, our total liability for any claim is limited to the amount you paid us in the last 12 months. We are not liable for indirect losses such as lost profits or lost bookings.

This limitation does not apply to damage caused by intent or gross negligence.

You can close your account at any time by asking us through the contact form. Export any data you need before it is deleted.

We may suspend or end an account for non-payment or a breach of these terms, normally after notifying you.

After deletion, your business's data and files are removed from our systems within 30 days, except what the law requires us to keep (for example invoices).

If we change these terms materially, we will tell you by email or in the app at least 30 days before the change takes effect. If you keep using the service after that, the new terms apply to you.

These terms are governed by Greek law. Any dispute falls under the jurisdiction of the courts of Heraklion.